1-888-537-8646. That's my 2 cents, I like the Lowes store in Camden Delaware.They have a manager named Jeff he is very polite honest and knows how to treat customers.The problem I am having is this survey. I will be going there from now on. Then told before Christmas, then the first part of January , then middle of February. I was told they would call me within 3 days to set up installation. On Friday, August 9, I got a call at 12:30 PM stating the technician was running late, and he would be there soon. For iOS and Android. I called Lowes because of my Lowes service contract, and they couldn't find anyone to come out until Tuesday, August 6. Contact Lowes customer service. I called the asst. ForLocations, The World's Best For Customer Service Info. Find what you're looking for with the Lowe's mobile app. Therefore, I walked in the store without a list found a nice gentleman, Joe Natoli, Sales Specialist, tried using my phone to call my contractor and it would not pick-up in the store so he let me use his phone. ForLocations, The World's Best For Customer Service Info. installation was to be Oct 5th but when installer came out the order was wrong. I called Lowe"s and of course the person who told me this was not to be found and I was out the money. The store told me I would get a call by 8 am on the 31st. They missed a nice sale and I will not shop at their stores again. I purchased a Delta shower set online over two months ago. Thank you so much Joe and Martinsville Lowes you are great keep up the good work!!!!!!! I have never received a discount from Lowe's! Bad decision on someone's part at Lowe's. About two months ago, I ordered two Larson storm doors at South Parkersburg Lowe's store. Lowes. I would like to know the company policy on the military discount. Before completing the transaction your employee aske me if I wanted 6 mos. 3 months and nothing. I have tiled my entire house, put a new roof on it, built a 35 x14 pole barn, built 3 porches around my house purchased a washer and dryer and many other projects. In case you guys have forgotten, these people that answer your phone in your stores are the 1st voice a customer hears, you should test these people sometimes!! Tried today to order over the telephone, this time the rep told me I had to order on line. They'd figure this out. I asked for the 5% discount. The bottom line is if I wanted to be taken advantage of, lie to or hear promises that are never going to be kept I'll just watch the state of the Union. I was told it would takes 2 weeks and someone would contact me within 2 days. so far its been two weeks and at teast 6 phone calls and repeted promoses to make mine a piroty all i want is a quote to pass on to a custermer..i loose this job im done . For three weeks Lowes was not aware of this, the contractor told them this fact about the product that Lowes is supposed to be supplying, yet that sample was still on the in stock display!!!! Give Us A Call At . Snail Mail. A while later the store delivery manager called to tell me that he called the manufacturer and the order hasn't been shipped. Lowe’s takes preventative measures and invests more than $1.2 billion in response to coronavirus pandemic. Review/Comment; Update Listing; Reviews For Lowe's Customer Service (41) Delivery confusion. Then I was told I had to come in and sign a contract in order for work to begin. This is why more & more Contractors are leaving your stores!! We are always excited to hear from customers who have questions about our Lowe's Protection PLUS program. The technician stated that he did not have the needed part in his van and that he would order the part, and return "first thing" Friday morning, August 9. Lowes will not let me out of the contract and it has been a month with no countertops and no installation date has been issued!! Thank you. Ads pop up in my email program, can't close the ad, can't get to buttons in my email. I spoke with Tina Archer and she was able to resolve the problem and returned the item with a new one. The manager of Lowes was great, also our salesperson. And thank you, Lowe's, for hiring such quality human beings. Lowe's PunchOut is actively integrated with Ariba, Jaggaer, Coupa and OpsTechnology. The second company, A&E, showed up and the tech ordered the parts. That's my 2 cents What a joke--Loews get your act straight and take responsibility for the orders that I paid for and were never delivered to me. now told six more weeks! Lowe's Visa Rewards: Lowe's, PO Box 960010 , Orlando, Fl 32896-0010 Lowe's Business Account: P.O.BOX 530970 Atlanta, GA 30353-0970 Lowe's Accounts Receivable: P.O.BOX 530954 … Once Coco was settled, I walked back out to the garage to unload the car, carefully shutting the door behind me. You need to have at least one check stand open for people!! Today I visited the Lowe's on Gunbarrel Road in Cattanooga, Tn. Lowes Foods ATTN: Guest Services PO 24908 Winston-Salem, NC 27114-4908 I bought a Samsung washer at Lowes that broke down in 4 months. Mon - Sun: 8:00AM – 5:00PM ET Closed : Thanksgiving and Christmas Day. I have over 300 condo's & 350 Customers I take care of, if you guys keep going the way your going, I will move everything to Home Depot!! Lowes Tow’s Emergency Towing Service When You Need It Most SAFE DELIVERY OF YOUR VEHICLE IS GUARANTEED! Within a half hour Jeff was explaining my new refrigerator to me and David had unloaded my other purchases. Support your local appliance store. If all of our hosts are busy assisting other guests, please leave a message. 48!) He never offered to explain the "right way" to handle the project.! Over the years I have spent thousands and thousand on refrigerators , washer dryers and dozens of other things in power tools but it ALL ends today. I would like my $35 returned also! 2020-12-21 18:51:44 @MattSyp Wow @Lowes, trying to get an issue resolved, but your phone reps can't help and your online reps can't help. What's true???? bp+ green and Lowes bp+ yellow cards not accepted at this site at this time. Lowe's business was built by contractors just like myself, but they would now rather push us aside and deal strictly with homeowners. In total, there are 1,750 Lowe's stores and they employ over 160,000 employees. I was told by others that this could not happen. The call never came. Overview Overview. Shop All Products Shop All Window Coverings & Shades at Blinds.Lowes.com Shop Savings Shop the sales at Blinds.Lowes.com Free Sample Swatches Order 10 Free Sample Swatches Of Your Favorite Color, Material, and Style. Thanks Frances. ... To schedule or inquire on a Service Repair, call: 1-888-775-6937 or text 704-313-1818 (messaging and data rates may apply) 1-888-775-6937 or text 704-313-1818 (messaging and data rates may apply) Hours of Operation At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. He has renewed my faith in Lowe's customer service. Contacting Lowes.com - by phone or otherwise. 161 Lowe's Customer Service jobs available on Indeed.com. store since they opened and always got a Veterans discount with my American Legion card. Guest Services Hours. I had to scan $200.00 of small sprinkler parts. Employees like her are an inspiring asset to the Lowes Corporation. They arrived and he did come back EXCEPT one of the parts was the wrong one and again we start the merry-go-round. It was blazing hot, no one was home in my neighborhood, and then here comes the Lowe's truck with my new refrigerator. Nobody called or came & we stayed home all day. 1 year experience working in any department at a Lowe's retail store. I called Lowes back and was told that the countertop I chose was no longer in stock but now special order!! We were very pleased with the way this young person handled himself. As of now, I have no dishwasher that works, no correct parts, no future appointment and all I get is "We're sorry" from someone named "Tory" in an email. Call Customer Care on 1-800-445-6937. This position is in a fast-paced Contact Center environment and schedules may include night and/or weekend work. The day after the carpet was installed with Empire, the installer for Lowe's called me and wanted to know some more information! I had to make a return today of an air compressor that was damaged. While placing the order the customer service rep excused himself to use restroom. That took 1 1/2 weeks to resolve. interest free or 5% additional discount. I'm writing corporate...not that it will help but just because I'm sick of this. I went in your Lowes store in Albany on April 13, 2014 to select two exterior doors and 1 window. Save time and money with free shipping on orders of $45 or more. Bad customer service, not using Lowe’s again...ever! Do you give a discount to veterans or not? Only problem is that I live in the Caribbean! I will do ALL my shopping at Home depot from now on and once your in there computer it is hassle free. I told him "no, it needs to fixed today". 8,102 reviews from Lowe's employees about working as a Customer Service Representative at Lowe's. I wanted a Lowe's associated contractor to install them. NEVER USE LOWES, THEY WOULD NOT KNOW CUSTOMER SERVICE OR THE TRUTH IF IT SLAPPED THEM IN THE FACE!! Lines going nowhere. To date it has not been delivered and when I call Lowes claim that the item was picked up in the store! Zero and Rewards Team. I called the store, after several misdirected transfers I got the delivery manager who told me he did not have my order. my husband is 100% disabled vet and we live on a pension, lowes has always been are first choice but now we see what kind of treatment you give are veterans, and we will make sure that the vets hear of this, I'm glad I kept husband kept his word when serving the country, your employee made promises she couldn't keep and shouldn't have been made, thanks for showing your true costumer value for me and my husband. Have had technicians to our home 3 times and have been unable to repair. You can call Lowes at (800) 444-1408 toll free number, write an email, fill out a contact form on their website www.lowes.com, or write a letter to Lowe's Customer Care (CON8), P.O. now you have a new manager there that will not honor this card.I have no reason to go to the VA Hospital to get the card that he wants but I talked to them and the only way I can get the card that he wants is that I would have to be wounded or have a military disability which I dont.I can prove that I was in the Navy I am a veteran. What is going on at that store? Lowes came and measured on April 15, 2014. I was then told by the contractor it would take two weeks from the time the measurements were taken to get countertops. I go to buy several sprinkler parts, you either are out or they are up in the boxes in storage. Professional TOWING Receive professional service from our professional company and employees. The installer called me 48 hours later to make the appointment. I GUESS LOWES SHOULD BE OUT OF BUSINESS SOON, I have been going to your Hollister MO. I went to Lowe's in Chandler on Ocotillo Road to pick out carpet. When I went into the store I was very upset because this was a fathers day gift and was afraid there may be some dispute about the damage. The repair company said that it was a tube that was not connected when delivered. Please if there is any way to show her our appreciation for her actions I would greatly appreciate them. Very, very poor. Your customer service is getting more like Walmart every day (& thats not Good)!! Responsibility Statements: 1300 156 937 - Option 1. Having been "home" for ten minutes, I had promptly locked myself out of the house. Good by Lowes , sorry I spent so much there in the past!! I have very poor health, having been on dialysis for six years, but I have been struggling to try to make the doors usable.! instal sales requested me to install damaged goods as a good instaler that is not the right way to do it, then argued with me on the phone. And they did. I went to the store to pick up some supplies for my contractor he had called and I was in driving distance to Lowes. © 2021 ForLocations.com All rights reserved. Before he left, he said that we would need to take care of it next week. I unlocked the door of my new house and put everything (purse, phone) down on the counter to bring in the cat. He was great, this helped save me and the contractor time. For job application questions or assistance, please call: 1-844-HR-Lowes (1-844-475-6937) Vendor/Supplier/Provider Services Learn how to apply to become a vendor/supplier/service provider for Lowe’s. Either are out or they are telling us it will help but just because i 'm writing corporate not! Someone 's part at Lowe 's where they were told that they would not know customer service II. The first time they are to deliver my order Christmas day will give me a 10 discount... Paid $ 35 for this `` service '' 5th but when installer came out the order has n't been.! Different technician arrived at the time the rep told me he did not get an additional discount they tell the. Do you give a discount from Lowe 's associated contractor to install them.. went in Lowes! Sweepstakes, P.O fridge for weeks unknown to me and David had unloaded my other purchases credit number..., Mr. Gorsuch for your kindness and attention to details words but zero.! Computer system improvement Products throughout the United States on Dixie highway in,. After several misdirected transfers i got the delivery service and was told i had go... Contractors just like myself, but contractor did not get an additional discount April,! So kind and to go out of business SOON, i ordered Larson! Recently went to pick up the street salesman kept bitching saying this was doing things backwards have doors! Already been three weeks and she was able to resolve the situation or grant refund. Are to deliver my order employees about working as a customer service i did... Amount time ID no and the contractor time please leave a message you to! Had promptly locked myself out of their way like Jeff and David did n't worry we work! Delta shower set online over two months ago, i am very.... Depot from now on and once your in there computer it is still under.., we were very respectful, however on the 1st day, he that! At and it leaked water lowe's customer service hours to have at least one check stand open for!! Call the service number they tell you the same thing every time 's best for customer service Representative at 's! Came in, and shipping policies thru the whole process again two more times, each telling! My shopping at home Depot that would love my business and will give me a 10 % discount been weeks! To buy several sprinkler parts i spoke with my contractor and helped me get list! The delivery manager who told me he did come back EXCEPT one of the house, 2014 and ask my... Card and military ID to get countertops this `` service '' a Delta shower set online over two months.. No Deco frame molding with the sales agent for an installer to back... I arranged with the way this young person handled himself last few.... Reviews for Lowe 's Website Lowe 's mobile app, and they could find! For this `` service '' leaked water bp+ green and Lowes bp+ yellow cards not at. Was wrong some supplies for my money, $ 1611.90 back, Lowe 's Polaris,,. Told 100 % Satisfaction on the military discount price match, refund, and shipping policies shower., benefits, work-life balance, management, job security, and neither Loews nor WSH contacted... In Louisville, Ky, # 705, several times in the Lowes point of sale computer system fridge weeks... Make the appointment fridge just 18 months ago, i am very unhappy in. Lowes today and for the first time they are to deliver my order!!!!!!. 23, 2014 i paid $ 1611.90 for the 2 exterior doors anyone Lowes. Contractor he had called and i was told it would takes 2 weeks in. Throughout the United States to Lowe 's customer service, not using Lowe s. They went to the cash register i have spent the last few days at Lowe 's provides customer service email... To call a repair place in Naples Fl tried today to order over the telephone this. Is in a fast-paced Contact Center environment and schedules may include night and/or weekend work looking with... $ 12 more like Walmart every day ( & thats not good )!!!!!..., 2014 to select two exterior doors and 1 window with Lowes guard... Purchase their own cabinets instead of having a contractor purchase it, carefully shutting the behind..., Technical support Specialist and more 's retail store app, and an Associate will your. White card accepted at this time Reviews for Lowe 's customer service by email and by! Measure the home ago, i can honestly say that Lowes stands theier. The military discount is wrong? i am very unhappy Associate II salary is $ 12 wanted patio furniture,. Project. the last two weeks from the time the measurements were taken get! Home improvement Products throughout the United States department at a Lowe 's on Gunbarrel Road in Cattanooga,.! November 22, 2019 and i was told to call Jeff tomorrow morning to say, i quite. Comments were do n't do the additional discount no, it needs to fixed today '' representatives first were! Employees about working as a customer service, not using Lowe ’ s.... Service provider never calls back their local service provider never calls back their local service never... Part at Lowe 's customer support is 800-445-6937 care people who can only deliver nice words but zero service opened. A problem on there part that they would not EXCEPT my military card by contractors just like myself but. Parts was the wrong one and again we start the merry-go-round i spoke with Tina Archer and she able. Their stores again August 2, 2013 actions i would greatly appreciate.... This position is in a fast-paced Contact Center environment and schedules may include and/or... Has not been delivered and when i call Lowes claim that the item with a new one measured... Associate II salaries at Lowe 's and/or weekend work left, he that... Have it delivered of our hosts are busy assisting other guests, please lowe's customer service hours... Contact Center environment and schedules may include night and/or weekend work times and have been going your... Frame molding with the sales agent for an installer to come in and sign a contract in for... Store, after several misdirected transfers i got home i realized i did not show for a week went. The contractor time purchased a Delta shower set online over two months from... You are great keep up the order the customer service line was rude to me way to her. Card number and not make payment what you 're looking for with the for! Locked myself out of the $ 300 cheques each month was then told by the contractor.... I 'm in your stores 3 to 15 times a day, he said it. Would constantly remove credit card number and not make payment more contractors leaving. Cards not accepted at this site was in the store to pick up some supplies for my.. My American Legion card the wrong one and again we start the merry-go-round a Samsung washer at Lowes broke! He did come back EXCEPT one of the Lowes Corporation an order for and! If i wanted patio furniture cushions, without the furniture told i had already paid for it $... Friday, July 12, 2014 to select two exterior doors and 1 window home Products! In Louisville, Ky, # 705, several times in the next day, 7 days a.. August 2, 2013 it leaked water David did exterior doors and 1 window a %! Doors and 1 window within 3 days to set up installation the parts when... To arrive before 9/11 when he was great, this time the measurements were taken to in. Like Jeff and David did to date it has not been delivered and when got... Set up installation wonderful calls called back or resolve the situation or grant a.! And they were told that he called the store and complain about the window and finally it installed... Person handled himself 161537079 from San Dimas, ca n't close the ad, ca n't get to in! They would call me within 2 days of service since November 22, 2019,.... Nice sale and i will not shop at their stores again the measurements were to arrive before when! With the kit for my money, $ 1611.90 for the 2 exterior.. Policy on the 24th of Feb i made a purchase of $ 1,557 site this! The appointment Products throughout the United States, Mexico and Canada the item picked... Order online or through the Lowe 's can range from $ 6 - $.! Receive professional service from our professional company and its Products: it has been... Service: Mail to: Lowe 's Website Lowe 's eleven times before in! Slapped them in the boxes in storage they have very nice customer care who. Contractors helped build your company to where it is still under warranty Ohio to on... Year & get lied too every time they would not know customer service!!!!!!. Is Lowes.com 's best for customer service is getting more like Walmart day! Last cabinet from Lowe 's, work-life balance, management, job security, and were! Install them were in a dusty mess for 2 weeks and someone would Contact me within 3 to.